- Our warranty policy covers all silicone hoses or related product orders for up to 12 months after the sale and the 30-day return and refund policy allows you to buy with peace of mind.
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Please note that if your product arrived with shipping damage, the claim should be made within 7 days upon receipt of the product.RONTEIX will offer free replacement and maintenance for warranty-covered damage or defects. Please provide a photo(s) and/or video(s) of the defects first to order@ronteix.com for assessment.
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The warranty does not cover:
- Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals; riding on dirt or uneven surfaces, damage due to excessive sun exposure, and damage caused by impact, damage caused by use in contravention of local law, or damage caused by anything other than defects in material and workmanship.
- Scratches on the product caused by loose accessories during shipping;
- Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;
- Any damage or defect caused in an accident or by use with a third-party component;
- Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;
- Limitation of Liability
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In no event shall RONTEIX be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect, in connection with the purchase, use, or operation of the product. RONTEIX is not liable for property damage, personal injury, or death caused by misuse of the item.
*RONTEIX reserves all rights of final decisions.